Payment Methods
The total cost of your order is the price of each product ordered plus any delivery charges. Prices are in Singapore Dollar (SGD) in Brunei Darussalam and rest of the world.
While we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund.
We are under no obligation to provide the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.
The prices on the Website exclude delivery costs, which will be added to the total amount due as set out in our Collection and Delivery Page. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Once you have finished shopping all the products you wish to purchase are added to your bag. Your next step will be to go the checkout process and make a payment. To do this:
- Click the “CART” icon at the top of the page
- Click on the “checkout” button
- Create an account or login if you have already created an account, add the address to which you wish the order to be delivered and the billing address or choose store collection
- Next complete your payment details
- Click “Pay Now”
If you plan to purchase furniture and non-furniture items together, you will be required to enter your payments details twice in order to facilitate payment for the separate delivery services.
Please note that furniture items will be delivered separately from non-furniture items.
Types of Payment
** Currently our Paypal checkout is out of service**
You may pay using PayPal and Bank deposit. All payments are subject to authorisation by the card issuer. Credit cards are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not be liable for any delay or non-delivery, and may not be able to form a Contract with you or we will not be able to proceed with your order. Alma Avenue must receive full payment for the order at the time the order is processed and before the product is dispatched. A Dispatch Confirmation email will then be sent you.
Currencies
Our prices and delivery charges are in Singapore Dollars (SGD) for Brunei Darussalam and international purchases
Personal detail error
If you entered your delivery address incorrectly we may not be able to change this as we try to process orders as soon as possible. Please contact our customer service team as soon as possible, quoting your order number and they will be happy to advise you. You can contact us by emailing to almaavenuebn@gmail.com or by contacting us at +6737203716.
Order cancellations
Under Consumer Rights Directive, you have the right to cancel your order within 14 days from the day you receive it, known as a ‘cooling off period’. You must cancel your contract in writing to us by post or email. Contact us as soon as possible if you wish to cancel your order.
We aim to process orders as soon as they are received so your order may have been dispatched before you choose to cancel. If this is the case, you can still get a refund on your purchase by returning it to us at the dispatch. Please see returns and exchanges for more detail.